What exactly is monitored?
CPU, RAM, disk, network, critical services, databases, SSL certificates, firewall, system logs, processes, backups. 158 control points in total.
What is the response time for incidents?
Critical: 15 minutes. Important: 1 hour. Normal: 4 hours. Most issues are resolved automatically before notification.
How do you manage updates?
Automatic with prior verification. During low traffic hours. Post-update testing. Automatic rollback if something fails.
How do backups work?
Automatic and verified. Three different locations. Encrypted in transit and at rest. Restoration tested monthly.
Which cloud providers do you support?
AWS, Google Cloud, Microsoft Azure, Digital Ocean, OVH, Hetzner. Or your own hardware. Total flexibility.
What happens if I need to scale resources?
Automatic scaling based on demand. Vertical and horizontal. No interruptions. Cost optimization included.
What security measures do you include?
Firewall, IDS/IPS, WAF, anti-malware, hardening, automatic updates, 24/7 security monitoring, periodic audits.
What type of reports do I receive?
Daily status reports. Weekly performance reports. Monthly analysis with recommendations. Real-time dashboard 24/7.