What exactly do you monitor?
Load time, availability, 404 errors, server errors, security, database performance, disk space, SSL certificates, malware. 83 points in total.
How do backups work?
Automatic, encrypted, and in three different locations. Recovery in less than 15 minutes. Monthly restoration testing.
How do you manage updates?
Testing on a test server. Prior backup. Updating during low traffic hours. Post-verification. Zero downtime.
What is the response time?
Emergencies: 15 minutes. Critical incidents: 1 hour. Normal problems: 4 hours. Inquiries: 24 hours.
What do the reports include?
Uptime, speed, visits, detected errors, updates made, verified backups, blocked threats, improvement recommendations.
What are the included development hours for?
Design changes, new functionalities, performance improvements, SEO optimization, integrations. Unused hours accumulate.
Is there a commitment?
No. Monthly payment. Cancel whenever you want. We help you migrate if you decide to leave.
What technologies do you cover?
WordPress, WooCommerce, PrestaShop, Laravel, Node.js, React, PHP, Python, ERPNext. If your technology is not on the list, consult us.